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About Us

About: About Us

At the Center for Hearing and Communication, we’re committed to providing you and your loved ones with exceptional care in a compassionate and friendly atmosphere. With locations in New York City and Ft. Lauderdale, the Center for Hearing and Communication is known to provide the highest quality of comprehensive services for people with hearing loss. We believe that our patients deserve the best care, and we make an effort to make sure you always feel welcome and at ease.

Whether you’re coming in for a simple checkup or a more complex treatment regimen, our dedicated team of health practitioners has the skills and resources to manage all your health needs. We can’t wait to help you feel better today.

Our Mission

Provide high-quality, comprehensive services to empower people affected by hearing loss, deafness, or listening challenges.
 

Vision

Communication without limits.

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Strategies

Services – Provide unsurpassed, comprehensive clinical expertise in the areas of audiology, speech-language pathology and emotional health and wellness to people of all ages with hearing loss and listening challenges.
 

Education –  Serve as an educational resource for individuals, caregivers, educators, and health care providers by offering information and programs about hearing health and living with a hearing loss.
 

Technology – Be the hearing technology expert that consumers turn to when seeking solutions for their hearing and communication needs.
 

Collaboration – Promote access for people with hearing loss through collaborative relationships with organizations dedicated to hearing loss education and advocacy.

Values

Innovation – Clinicians with unparalleled technical know-how apply advanced technology to deliver the highest standard of hearing health care.
 

Teamwork –  A multidisciplinary team of experts, available under one roof, provides comprehensive support to meet the full spectrum of hearing and communication needs.
 

Commitment – Our focus on patient-centered care means longer, unrushed appointments that allow for a thorough discussion of issues and better outcomes.
 

Integrity – A trusted nonprofit since 1910, CHC has no allegiance to any particular hearing aid company. We simply recommend what’s best for our clients.
 

Inclusiveness – Services are made available to people with all degrees of hearing loss, regardless of the mode of communication or financial situation.
 

Community Partnership – Community outreach programs give New Yorkers and Floridians in underserved neighborhoods access to information and hearing health services.

Three-Year Strategic Plan

The three-year strategic plan, covering the 2023–2026 fiscal years, articulates five goals and key strategies that we will accomplish over the course of this plan.

Goal 1

Be a premier service provider to individuals affected by hearing loss and deafness

Strategies

  1. Assess, monitor and evaluate client experiences

  2. Foster collaboration across disciplines to enhance holistic services to clients

  3. Continue to promote clinical excellence by maintaining and strengthening the current portfolio of programs

  4. Facilitate excellence through state-of-the art technology and expert services

Goal 2

Elevate CHC’s presence as a leader in addressing hearing loss and deafness

Strategies

  1. Identify and promote clinical areas where CHC has unique strength and/or differentiation where we are poised to lead

  2. Explore the benefits of increasing visibility as an information resource for hearing loss and deafness on a local and national level.

  3. Create marketing and communications plan to drive client traffic to CHC programs and initiatives

  4. Strengthen existing and establish new partnerships for the work of CHC

Goal 3

Foster excellence, collaboration and inclusion at CHCCHC’s presence as a leader in addressing hearing loss and deafness

Strategies

  1. Further cultivate a work environment that is supportive, inclusive and collaborative where all people are valued and thrive

  2. Continually monitor performance and provide professional development opportunities to promote excellence

  3. Reinforce a strategic and proactive approach to staff retention

  4. Develop outreach, recruitment, and hiring action plans to attract excellent and diverse talent to CHC

Goal 4

Anticipate and adapt to the changing healthcare environment

Strategies

  1. Explore the viability of CHC providing virtual services on a national level

  2. Monitor impact of changing technology and treatments for hearing loss and deafness

  3. Monitor key financial and policy aspects of hearing health care

Goal 5

Ensure CHC's long-term success 

Strategies

  1. Increase revenue from clinical care

  2. Seek opportunities to diversify  and increase fundraising streams

  3. Evaluate impact of CHC’s hybrid work environment on clients and staff

  4. Prepare for senior management succession

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