Employment Opportunities

Effective December 10, 2021 - The following three positions are available with the Center for Hearing and Communication in our Florida office.

Office Location:

2900 West Cypress Creek Road, Suite 3

Fort Lauderdale, FL 33309

Voice: 954 601-1930

Fax: 954 601-1399

TTY: 954 601-1938

VRS: 866 954-2681

Contact:

Only qualified candidates will be considered. For immediate consideration please send resume, references, and letter of interest with salary requirements to Tracy Perez, Regional Director, at tperez@chchearing.org.

#1 - Patient Care Coordinator (CHC-FL)

Position Title: Patient Care Coordinator (PCC)
Department: Audiology
Report to: Director of Audiology
Classification: Non-Exempt
Review: 90 days/Annually

The Patient Care Coordinator (PCC) is the primary point of contact and communication for patients in our office. The PCC will greet patients, introduce them to the attending provider, coordinate treatment services, and nurture the patient relationship. Must be a strong communicator with a passion for providing excellent customer service and strong aptitude for sales. The PCCs objective is to make patients feel welcome and comfortable and to provide the ultimate patient experience to every patient that visits our office.

Primary Responsibilities [Included, but not limited to] –

Patients/Clients:

Greet patients in a timely, professional and engaging manner.
Introduce new patients to the appropriate provider.
Provide patient consultations and communicate information about recommended treatments.
Discuss cost of service, insurance coverage, and payment options with patients.
Build lasting relationships with patients by contacting them to follow up on visits and to encourage patient retention.
Work as team player to ensure each customer receives the best possible service.

Products:

Track repairs, new orders. and complete necessary paperwork for all hearing aids and earmolds, as well as other assistive devices.

Patient Charts:

Make appointments for clients.
Pull charts/confirm next day appointments.
Verify repairs/new orders for next day appointments.
Verify appropriate paperwork/notes are in order for each patient seen.

Additional Responsibilities [Included, but not limited to] –

Utilize a database management system (e.g., Sycle.net) to enter and track patient information.
Track all equipment calibration and maintenance schedule.
Order supplies (e.g., batteries) as requested by Audiologist.
Maintain sufficient packing materials (e.g., FedEx, UPS bags, shipping labels, boxes) .
Assist and notify Audiologist(s) of Fax Referral Recommendations.
Provide communications support (e.g., faxes, emails, phone calls).
Support Florida Telecommunications Relay, Inc. (FTRI), as needed.

Qualifications –

Ability to quickly learn new procedures and processes.
Excellent interpersonal skills that allow effective working relationships with a diverse patient, colleagues, and vendor populations. This includes listening and problem solving skills.
Ability to positively and proactively handle patient concerns in a fast-paced environment.
Enjoys working with large senior population.
Good computer skills.
Must be able to organize time and prioritize numerous duties within deadlines.
Must be detail-oriented.
English required. American Sign Language, Spanish, and/or Creole, a plus.

Center for Hearing and Communication – FL: The Center for Hearing and Communication provides life-affirming hearing healthcare and is committed to improving the quality of life for children and adults with all degrees of hearing loss and listening and auditory challenges.

Contact:

#2 - Case Manager (CHC-FL)

Qualifications:

BA/BS in Deaf Education, Social Work or related field.
Sign Language skilled proficiency required; Fluent preferred.
Minimum 1 year working with Deaf or hard of hearing persons.
Experience with case management.
Excellent interpersonal skills that allow effective working relationships with a diverse client population.
Must be able to organize time and prioritize numerous duties within deadlines.
Must be able to provide services to clients in a caring and respectful manner.
Must be detail-oriented.

Primary Responsibilities include, but are not limited to:

Case Management:

Responsible for meeting with client and families to screen and assess eligibility and needs. Communicate with the family to help develop a Child and Family team to create wraparound service plan that will allow continued success in the community.

Process referrals, conduct intake assessments and facilitate enrollment.
Data Entry.
Conduct needs assessments, connect families to needed community resources to meet current emergency needs; promote family involvement, plan and facilitate family workshops; disseminate information to call caregivers and support personnel.
Create individualize service strategies with long term goals. Assess progress towards mandatory outcomes.
Work with client(s) to help them succeed in daily functioning (e.g., scheduling appointments, legal rights, applications, insurance, school IEP's, etc.).
Provide advocacy relevant to client(s).
Connect client(s) appropriate community services/resources.
Review, update, document, and file client case notes.
Flexible schedule providing services at schools, client homes, in office and remotely.

Assist in maintaining outcomes management, data collection/utilization, and maintain quality assurance for programs.

Job Type: Full-time

Contact:

#3 - Mental Health Therapist (CHC-FL)

Unique and rewarding opportunity to work for a not-for-profit organization, located in Fort Lauderdale, FL, that serves the Deaf & Hard of Hearing Community. If you are a Mental Health Counselor with 1 year experience and have American sign language skills, please submit your resume and/or CV. Working knowledge of sign language required, proficiency a plus. Flexible schedule. Salary commensurate with experience - MA/MS minimum required, Licensed Mental Health Counselor, Licensed Marriage and Family Therapist, or PhD/PsyD preferred.

Job Type: Full-time

Contact: